Have a question? We'll try to help...
At Enchanted Entertainment we know how busy parents are... and we want to make your party planning easy! Please do not hesitate to ask questions or for advice. ​We are always happy to help and want to make your experience as magical as possible!
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How do I book a party?
Booking is simple! You can either email us at enchantedkw@gmail.com or use the form on the Contact page with the following details:
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Date and time
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Party location
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Desired character(s)
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Any special requests or additional details
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We receive a high volume of inquiries, so email is the quickest way for us to assist you. For the best chance to secure your preferred date and character, we recommend booking 4-12 weeks in advance. To confirm your reservation, a non-refundable $50 deposit is required, which will be applied to your total balance. The remaining balance is due in cash on the day of your party.
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Please note: If the deposit isn’t received within 24 hours, we will need to reopen your spot to accommodate other bookings.
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We proudly serve the Waterloo Region and surrounding areas! We’re happy to travel farther with a travel surcharge starting at $20, depending on the distance. Please get in touch with us to confirm specific travel fees for your location. Please note basic party packages are unavailable outside of our catchment area. For parties at significant distances, please be advised we generally have stronger availability on Sundays and try to book these parties early or late in our day to help us accommodate.
How far do your travel?
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Absolutely! We’ve performed at weddings, corporate events, restaurants, malls, and more. Please ensure there is a clean, dry area for our characters, and check with the venue for any guidelines regarding outside entertainment.
Do you entertain at venues other than private residences?
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To make sure your party is a magical experience for everyone, here are some important details and tips:
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Additional Information: Please provide any extra details such as parking instructions, road closures, apartment numbers, or other specifics that may affect the event. This will help us prepare and avoid any delays.
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Maximum Guests per Character: Our packages are designed for up to 12 children per character, including the birthday child. Please confirm the total number of children attending so we can prepare accordingly. For craft or specialty parties with additional guests, we require at least 5 days' notice to accommodate and adjust supplies. Any additional fees for extra guests are non-refundable once supplies are prepared.
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Party Tips for a Smooth Event:
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- ​​Parking: Please ensure a spot is reserved in your driveway for the cast member(s) to park.
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- Location: For the best experience, we recommend hosting the visit indoors in a dry, clean area.
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- Hygiene: We kindly ask that all guests wash their hands before the character’s arrival to keep everything clean and magical.
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- No Food Around the Cast Members: Please avoid food and drinks around the cast members, except during tea parties. This helps protect their costumes and respects any allergies or sensitivities.
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- Clear Area for the Character(s): Please ensure there is a chair or couch for the character(s) and plenty of room for kids to sit on the floor.
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- Supplies: Please have crayons, felt pens, or pencil crayons available for colouring (standard for all character visits).
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- Toys & Balloons: To minimize distractions, please avoid loose balloons or toys. If balloons are being popped near the cast member, we may need to pause the visit to ensure safety.
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- Cake: Character(s) will sing Happy Birthday before they leave. We recommend serving cake after their visit to keep the focus on the fun activities.
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- Water: Please ensure there’s water available for the cast member(s) to stay hydrated during the event.
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- Arrival Call: The cast member(s) will give you a call to confirm they've arrived on your street. This will likely show up as a "No Caller ID" call.
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- Apartment/Venue Info: If you’re hosting the event at an apartment or venue, please arrange for someone to meet the cast member(s) at the entrance.
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- Dress-Up Parties: For Treasure Trove and Superhero Showdown: Heroes in Disguise party packages, please ensure children wear form-fitting clothing like tights or thin t-shirts so costumes can be easily slipped on.
How can I ensure my event goes smoothly?
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What is included in the tea set rental?
Our custom, one-of-a-kid tea sets are uniquely designed with hand-selected elements to create a magical experience. Each set includes themed tableware, linens, and elegant themed décor to bring your tea party to life. Food and beverages are not provided, but we recommend easy-to-manage treats and juice instead of traditional tea.
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What themes are available?
We currently offer:
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Frozen
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Cinderella
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Princess
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Enchanted Forest
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Alice in Wonderland
Where do I pick up and return the tea set?
Pick-up and drop-off are located in Kitchener. Each set is packed in labeled bins for easy transport.
How long can I keep the tea set?
Tea sets are rented for up to 48 hours. In some cases, we may request a same-day return if the set is needed for another event.
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How should I return the tea set?
All items must be returned clean and in their original bins as per the provided photos. Linens should be washed and dried according to the included instructions. Late returns or improperly cleaned items may result in additional fees.
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What if something gets damaged?
As our sets are irreplaceable, renters assume full responsibility for any lost or damaged items, and a replacement fee may apply. If an accident happens, please notify us as soon as possible.
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What is the cancellation policy?
Due to the exclusive nature of our tea sets, each set can only be booked once per day and is in high demand. Because your reservation prevents others from booking and as per Enchanted Entertainment's full cancellation policy outlined below, cancellations result in full payment.
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How does payment work?
We require a credit card on file. Any additional fees (for cleaning, damage, or late returns) will be charged as needed.
For further details, please refer to the full Tea Set Rental Agreement.
How does the tea set rental work, and what are the terms?
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Our performers always strive to embody their characters, and singing is sometimes part of the experience. However, vocal ability can vary depending on the character and performer. Rest assured, our performers are chosen for their ability to engage with children and bring the magic to life through personality and charm.
Do your performers sing?
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Gratuities are always appreciated! If a performer exceeded your expectations, a tip is a wonderful way to show your appreciation. Please place cash gratuities in a sealed envelope and give them discreetly to the performer.
Can I give a gratuity?
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Outdoor parties/events are subject to weather conditions and may only proceed at Enchanted Entertainment’s discretion at the time of booking. We prioritize the comfort of our cast members and recommend hosting appearances indoors. If hosting outdoors:
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A $50 per character fee will apply for costume/wig maintenance.
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Cast members must have weather coverage (e.g., tent or covered area) and a dry, clean surface (carpet/blanket required on grassy areas).
What should children wear for a Dress-Up party?​
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​Yes! Additional characters can be added for $140 each (for our Perfect Princess, Superhero, or Mascot package) or $150-$160 for our specialty parties. If you're planning a larger party with more than 12 children, additional characters are often required to ensure everyone has a magical experience! We may need to eliminate advertised activities if there are too many participants for too few characters.
Do you offer discounts for booking multiple characters?
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Of course! We love getting creative and can customize your experience. Share your ideas with us when booking, and we’ll work with you to make your event extra special.
Can I request something special for my party?
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Why Do Our Mascot & Masked Characters (and Superheroes!) Need a Helping Hand?
Our larger-than-life characters—including your favourite superheroes and mascots—are here to bring the magic, but sometimes they need a little backup! With big, fuzzy paws, heroic masks, or full-face helmets, their vision and mobility can be a bit tricky. They might need a guiding hand when walking through doorways, up stairs, or around party obstacles—because even superheroes can’t see through walls (unless they have x-ray vision, of course!).
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Additionally, since most of our mascots and superheroes wear gloves that can’t be removed, they may ask for a little extra help with activities. Also, let’s not forget—mini superheroes tend to have short attention spans! Our cast members do their best to keep up with all the excitement, but a little assistance goes a long way in making sure everything runs smoothly.
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Thanks for being their honorary sidekick and helping keep the magic (and heroics) going!
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Yes, we can bring fun and magic to your corporate event! Whether it’s for a holiday party, team-building event, or special marketing initiative, our characters are a big hit with both kids and adults. Get in touch with us for creative ideas tailored to your event.
Do you perform at corporate events?
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Outdoor parties/events are subject to weather conditions and may only proceed at Enchanted Entertainment’s discretion at the time of booking. We prioritize the comfort of our cast members and recommend hosting appearances indoors. If hosting outdoors:
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A $50 per character fee will apply for costume/wig maintenance.
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Cast members must have weather coverage (e.g., tent or covered area) and a dry, clean surface (carpet/blanket required on grassy areas).
Outdoor events
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At Enchanted Entertainment, we strive to provide exceptional experiences for all our clients. Due to high demand, we are often fully booked weeks in advance, making rescheduling challenging.
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Client-Initiated Cancellations: Cancellations made within 30 days of the scheduled event require full payment.
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Rescheduling: If you need to reschedule, a new deposit will be required, as deposits do not carry over.
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Company-Initiated Cancellations: In the rare event that Enchanted Entertainment must cancel due to dangerous driving conditions, illness, or personal emergencies, we will offer a rescheduled date.
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Cancellations outside of these terms are considered only at the sole discretion of Enchanted Entertainment in extraordinary circumstances.
Cancellation & RESCHEDULING Policy
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Our cast members dedicate time and care to each event. We do our best to match your requests with the availability of our busy cast members. The job is unpredictable, based on demand, but we strive to create the best experience for each event.
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We encourage opportunities for young artists to grow and rebuild their careers in the arts, ensuring we can continue creating magical experiences for years to come.
Character & Cast Availability
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To maintain high-quality performances:
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New cast members may observe parties as part of their training. Our management also attends occasionally for performance support and improvement.
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Observers will remain tucked away and, if asked, are simply "character drivers."
Training & Support
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Social Media & Photography:
We encourage sharing your magical moments! Please credit Enchanted Entertainment in any posts, and tag us on Instagram or Facebook @enchantedentertainmentkw so we can share in the fun.